Terms of Service

The rules and conditions for using our services.

Last Updated: October 30, 2026

Welcome to Jebo Express! These Terms & Conditions ("Terms") govern your access to and use of the Jebo Express website, mobile applications, and online marketplace services (collectively, the "Platform").

By creating an account, browsing listings, or making a purchase on Jebo Express, you agree to be bound by these Terms. If you do not agree, please do not access or use the Platform.

1. The Marketplace Model

  • Multi-Vendor Ecosystem: Jebo Express operates as an intermediary eCommerce platform connecting independent third-party merchants ("Vendors") with buyers ("Customers").

  • Sale Contract: When you buy a product on Jebo Express, the contract of sale is entered into directly between you and the respective Vendor. Jebo Express provides the technological infrastructure, payment routing, and operational support, but does not own, manufacture, or re-sell the products listed by independent sellers unless explicitly indicated as sold by Jebo Express.

2. User Accounts & Registration

  • Eligibility: You must be at least 18 years old or access the Platform under the direct supervision of a parent or legal guardian.

  • Account Security: You are responsible for safeguarding your login credentials (password, PIN, or verification OTP). Any activities under your account are your sole responsibility.

  • Accurate Information: You agree to provide true, accurate, and current contact details, shipping addresses, and phone numbers during checkout and profile setup.

3. Orders, Pricing & Payments

  • Price Display: Prices are set by individual Vendors and displayed in local currency (TZS) inclusive of applicable taxes, unless stated otherwise.

  • Pricing Errors: Vendors and Jebo Express reserve the right to cancel orders arising from typographical or technical pricing glitches prior to dispatch, with a full refund issued to the customer.

  • Accepted Payment Methods: Payments can be made via integrated Mobile Money platforms (M-Pesa, Airtel Money, Tigo Pesa, Halopesa), supported debit/credit cards, or designated wallet balances.

  • Order Acceptance: Receiving an order confirmation email or SMS confirms receipt of your order request; it does not constitute final acceptance. An order is finalized once the vendor confirms stock availability and dispatches the item.

4. Shipping, Delivery & Inspection

  • Independent Dispatch: Products from different vendors may be shipped separately with independent delivery fees and timeframes as outlined in our Shipping Policy.

  • Recipient Verification: Customers or authorized representatives must be available at the provided delivery contact number to receive packages.

  • Inspection Upon Arrival: You are required to inspect package integrity upon delivery and report transit damage, shortages, or discrepancies within 48 hours.

5. Returns, Refunds & Disputes

  • Policy Compliance: All returns and refunds are governed by the Jebo Express Return & Refund Policy.

  • Standard Window: Eligible non-defective items may be returned within 14 calendar days of delivery in original, unworn, and unsealed condition.

  • Vendor Responsiveness: Vendors must respond to return requests within 48 hours.

  • Arbitration: If a customer and vendor cannot resolve an order dispute or return rejection, Jebo Express retains final authority to arbitrate the dispute, review evidence, and issue a binding resolution or refund.

6. Prohibited Activities & Product Guidelines

Users, vendors, and visitors agree not to:

  • List, purchase, or solicit counterfeit, pirated, stolen, or legally prohibited items.

  • Engage in fraudulent chargebacks, fake reviews, price manipulation, or unauthorized account access.

  • Harvest or scrape customer contact data from the platform for unsolicited marketing or external communication.

  • Upload malicious scripts, viruses, or interfere with Platform security and server architecture.

7. Intellectual Property

  • All software, interfaces, trademarks, platform logos, designs, text, and visual assets belonging to Jebo Express are the intellectual property of Jebo Express and its licensors.

  • Brand names, logos, and imagery uploaded by vendors for product listings remain the property or authorized assets of their respective brand owners.

8. Limitation of Liability

  • Jebo Express endeavors to maintain continuous uptime and verify seller legitimacy, but the Platform is provided on an "as is" and "as available" basis.

  • To the fullest extent permitted by law, Jebo Express shall not be liable for indirect, incidental, punitive, or consequential damages resulting from vendor product defects, delivery delays caused by external courier carriers, or temporary technical downtime.

9. Account Termination & Suspension

We reserve the right to suspend or permanently terminate any customer or vendor account without prior notice if we detect:

  • Repeated violations of these Terms or related marketplace policies.

  • Fraudulent transactions, chargeback manipulation, or abusive behavior toward vendors, couriers, or support agents.

  • The listing or distribution of counterfeit goods or infringing intellectual property.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Tanzania.

11. Amendments & Updates

Jebo Express reserves the right to modify these Terms at any time. Any changes will be published directly on this page with an updated "Last Updated" date. Continued use of the Platform after amendments constitutes your acceptance of the updated Terms.

12. Contact Information

For legal inquiries, dispute escalations, or platform policy questions:

  • Email: legal@jeboexpress.com / support@jeboexpress.com

  • Address: Jebo Express Operations, Dar es Salaam, Tanzania