Privacy Policy

Learn about your privacy rights and how your data is handled.

Last Updated: October 30, 2026

At Jebo Express, we respect your privacy and are committed to protecting the personal data of our buyers, vendors, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our multivendor marketplace platform, mobile applications, and associated services.

1. Information We Collect

We collect personal information to provide, personalize, and improve our marketplace operations:

  • Account & Profile Data: Name, email address, phone number, physical delivery address, profile avatar, and account login credentials.

  • Vendor Business Information: Store name, registered business details, tax identification numbers, identity verification documents, and payout bank/mobile money account details.

  • Order & Transaction Data: Purchase history, cart contents, order status, billing records, return requests, and customer support communications.

  • Payment Information: Transaction IDs, payment confirmation references, and mobile money numbers (e.g., M-Pesa, Airtel Money, Tigo Pesa). Note that complete payment card data is processed directly by PCI-DSS-compliant payment gateways and is not stored on our primary servers.

  • Device & Usage Analytics: IP address, browser type, operating system, geolocation data (with user permission for order routing), page views, and referral URLs.

2. How We Use Your Information

We process your information for the following business purposes:

  • Fulfilling Orders: Facilitating communication between customers, independent vendors, and delivery couriers to pick up, transport, and deliver merchandise.

  • Payment & Settlement: Processing customer purchases and calculating/disbursing vendor earnings and commissions.

  • Account Administration: Managing registration, authentication, notifications, order tracking alerts (via SMS, WhatsApp, or email), and password resets.

  • Dispute Resolution & Customer Care: Handling returns, exchanges, refunds, warranty issues, and arbitration between buyers and sellers.

  • Fraud Prevention & Platform Security: Monitoring irregular activities, detecting counterfeit listings, preventing unauthorized transactions, and safeguarding infrastructure.

  • Marketing Communications: Sending product recommendations, promotional campaigns, and marketplace newsletters (you may opt out at any time).

3. How Information Is Shared in a Multi-Vendor Environment

Because Jebo Express operates as an open marketplace connecting independent sellers and buyers:

  • Vendors: When you place an order, the relevant seller receives the buyer's name, shipping address, contact phone number, and purchased items solely to fulfill, pack, and ship the order. Vendors are prohibited from using this information for independent marketing outside the platform.

  • Logistics & Delivery Partners: Couriers, riders, and cargo transport carriers receive recipient details (name, delivery address, contact number) to execute delivery.

  • Payment Providers: Regulated financial institutions, mobile money operators, and payment gateways receive transaction data required to authenticate and settle transactions.

  • Legal & Regulatory Compliance: We may disclose personal data if required by applicable statutory laws, law enforcement requests, or court orders to protect our rights, prevent fraud, or ensure marketplace safety.

4. Data Retention & Security

  • Storage & Encryption: We employ industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption and strict database access controls) to safeguard your data.

  • Retention Schedule: We retain personal information for as long as your account remains active or as required to fulfill tax, legal, regulatory reporting, and accounting obligations under applicable commerce laws.

5. Cookies & Tracking Technologies

We use cookies, session tokens, and local storage to:

  • Keep you logged into your session.

  • Remember items placed in your shopping cart.

  • Analyze user traffic patterns, site speed, and navigation trends to optimize site performance.

You can modify your browser settings to refuse cookies; however, certain marketplace features (such as persistent shopping carts and checkout) may not function properly without them.

6. Your Rights & Choices

Depending on applicable consumer data protection regulations, you have the right to:

  • Access & Portability: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccurate or incomplete profile details via your account dashboard.

  • Deletion: Request the permanent closure of your account and deletion of your personal data, subject to mandatory legal, transaction, and tax retention rules.

  • Opt-Out: Unsubscribe from promotional SMS or marketing emails using the "Unsubscribe" link or replying "STOP".

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our operational practices, new features, or evolving regulatory requirements. The latest version will always be accessible on this page with the updated revision date.

8. Contact Our Data Protection Team

If you have questions regarding this Privacy Policy, your personal data, or wish to exercise your data privacy rights, please reach out to us:

  • Email: privacy@jeboexpress.com

  • Official Support: support@jeboexpress.com

  • Corporate Office: Jebo Express Operations, Dar es Salaam, Tanzania