Shipping Policy

Last Updated: October 30, 2026

Welcome to Jebo Express! As a multivendor platform, our independent sellers dispatch items directly from their own warehouses, shops, and distribution hubs across the country.

This Shipping Policy outlines how orders are handled, processed, split, and delivered to ensure complete transparency before checkout.

1. Multi-Vendor Fulfillment & Split Shipments

Because Jebo Express connects you with multiple independent merchants:

• Separate Packages: If you order products from different sellers in a single transaction, your items may be shipped separately from different regional locations.

• Independent Shipping Fees: Delivery charges are calculated based on seller location, package weight, and delivery destination. Any applicable shipping fee per vendor will be clearly displayed before you finalize payment.

• Separate Tracking: Each dispatched package will receive its own shipment update and tracking code.

2. Order Processing Timelines

• Dispatch Window: Vendors are required to verify, pack, and hand over orders to couriers within 24 to 48 hours (1–2 business days) of payment confirmation.

• Business Days: Order fulfillment occurs Monday through Saturday, excluding official public holidays.

• Pre-orders & Custom Items: Certain artisan or made-to-order items may have longer preparation times. Any exceptions will be specified directly on the product detail page.

3. Estimated Delivery Times

Once an order has been picked up by the logistics carrier, typical transit times are:

Delivery Zone	Estimated Transit Time	Typical Service
Intra-City Delivery (Same City / Metro Area)	Same Day – 24 Hours	Local Express Rider / Same-day dispatch
Regional / Intercity Transit	1 – 3 Business Days	Regional bus cargo / Domestic line-haul courier
Upcountry / Remote Outposts	3 – 5 Business Days	Extended network courier or regional parcel hub

Note: Delivery timeframes are estimates and may occasionally experience minor adjustments due to bad weather, transport backlogs, or holiday peak seasons.

4. Shipping Rates & Calculations

Delivery fees depend on:

1. Distance & Zone: Physical distance between the merchant's dispatch station and your delivery address.

2. Weight & Bulk: Dimensional weight (large appliances, bulky furniture) vs. lightweight parcels (apparel, electronics, cosmetics).

3. Promotions & Free Shipping: Vendors may offer free delivery when your order meets a designated spend threshold. Look for the "Free Shipping" badge on eligible listings.

5. Order Tracking & Status Updates

• As soon as a seller dispatches your parcel, your order status changes to "Shipped".

• You will receive real-time notifications via SMS, WhatsApp, or Email containing the carrier name and parcel tracking reference.

• You can also track your live shipment progress at any time under Account > My Orders.

6. Delivery Address & Customer Receipt

• Accurate Contact Information: Please ensure your delivery phone number, physical address, and landmarks are accurate at checkout. Couriers and riders will contact you directly upon arrival.

• Parcel Inspection upon Arrival: Before signing or confirming receipt with the delivery agent, verify that the outer packaging is untampered. If an item appears physically crushed or unsealed, report it within 48 hours to initiate a rapid replacement or refund.

• Unsuccessful Delivery Attempts: Couriers will attempt delivery up to two times. If unreachable, parcels may be held at a local collection station or returned to the seller. Re-delivery fees may apply for incorrect addresses or unclaimed packages.

7. Support & Inquiries

For questions regarding an ongoing shipment or delivery delays:

• Direct Vendor Messaging: Message the seller directly from your order page for packing updates.

• Marketplace Logistics Escalation: Contact Jebo Express Support at support@jeboexpress.com or via live chat if a seller has not dispatched your order within the 48-hour window.